* FREE 1-2 Business Day Shipping over $49

Frequently Asked Questions

Shipping & Returns

How much does shipping cost?

  • FREE 1-2 day business shipping on orders $49+

  • $5.95 Flat Rate 1-2 business day shipping on orders under $49

How long will my order take to ship?

If you place your order before 3pm local time on a business day, your order will ship the same day. Otherwise, your order will ship the next business day.

How long will my order take to arrive?

Most customers receive their orders within 1-2 business days after the order is shipped.

How can I track my order?

We’ll send an email with your tracking number when your order has shipped. You can also login to your account to check the status of your order.

Do you ship outside the US?

We ship to all 50 states. Unfortunately, we do not ship outside the US at this time.

Do you ship to a P.O. box or overseas military address?

Sorry, we are unable to ship to P.O. boxes or military addresses.

How can I return my order?

Yes. Go to our returns page here to learn how.

Rewards Program

What is Care.Club Rewards?

Care.Club Rewards is our free rewards program helping you save money. Simply sign into your account, (or create an account) to get started. If you need help, watch a useful how-to video by clicking here. Visit our rewards page to learn more.

How can I earn Care Points?

Earn Care Points with every dollar you spend. Plus, you'll earn 250 points, $5 reward, by creating an account (or setting up a password). Learn about other ways to earn points by visiting our rewards page.

How do I spend Care Points?

You can redeem your rewards by clicking on the Yellow "Care.Club Rewards" button on the bottom right side of the screen, or by clicking here

I still need help. What do I do?

If you need help, watch a useful how-to video by clicking here. You can always give our friendly customer service team a call at 855-855-1666 and we'll walk you through it.

Payments

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB and PayPal.

Does Care.Club take Medicaid or Medicare?

We do not accept insurance, including Medicare or Medicaid. However, we can provide you an invoice to send to your insurance for reimbursement.

Privacy & Discreetness

Are your packages discreet?

Yes! All of our packages are delivered in plain, discreet cardboard boxes with no logo.

What is your Privacy Policy?

We know that you care about how your information is used and shared and we take your privacy seriously. We have therefore designed our services, data collection methodology to keep consumer privacy in mind. See our privacy policy here.

 

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