Frequently Asked Questions

Shipping & Returns

How much does shipping cost?

  • FREE 1-2 day shipping on orders $59+

  • $5.95 Flat Rate 1-2 day shipping on orders under $59

How long will my order take to ship?

If you order before 3pm local time, your order will ship the same day. Otherwise, your order ships the next business day.

How long will my order take to arrive?

Most customers receive their orders within 1-2 business days after the order is shipped.

How can I track my order?

We’ll send an email with your tracking number when your order has shipped. You can also login to your account to check the status of your order.

Do you ship outside the US?

We ship to all 50 states. Unfortunately, we do not ship outside the US at this time.

Do you ship to a P.O. box or overseas military address?

Sorry, we are unable to ship to P.O. boxes or military addresses.

How can I return my order?

Yes. Go to our returns page here to learn how.


What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Does Care Club accept FSA/HSA Cards?

Yes! We accept FSA/HSA cards.

Does Care Club take Medicaid or Medicare?

We do not accept insurance, including Medicare or Medicaid. However, we can provide you an invoice to send to your insurance for reimbursement.

Rewards Program

How do I earn points?

You can earn points for every dollar you spend with Care Club or by referring friends. Each dollar you spend earns you 1 Care Point. Each friend you refer earns you and your friend $10.

What can I get with Care Points?

You can redeem your Care Points for coupons or products. 150 Care Points gets you a $5 coupon and 300 Care Points gets you a $10 coupon. You can also spend them on products that change each month.

Where do I sign up?

Anyone who places an order with us is automatically entered into the Care Club Rewards program. Simply login to your account to view your rewards.

Where can I learn more?

Learn more here.

Privacy & Discreetness

Are your packages discreet?

Yes! All of our packages are delivered in plain, discreet cardboard boxes with no logo.

What is your Privacy Policy?

We know that you care about how your information is used and shared and we take your privacy seriously. We have therefore designed our services, data collection methodology to keep consumer privacy in mind. See our privacy policy here.

We're Available:

855-855-1666 or Email us