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Frequently Asked Questions

Contact Us

Contact our friendly customer service by calling us at 855-855-1666 or send us an email at support@care.club!

Our hours of operation are Monday - Friday 9am to 6pm EST.

If you would like assistance after hours, please leave us a voice mail and member of our team will give you a call back. We try our hardest to respond within 1 hour.

Shipping

How much does shipping cost?

FREE 1-2 day business shipping on orders $49+

$5.95 Flat Rate 1-2 business day shipping on orders under $49

*Select products and brands are FREE Shipping. Check here.

How long will my order take to ship?

If you place your order before 2:30pm local time on a business day, your order will ship the same day. Otherwise, your order will ship the next business day.

How long will my order take to arrive?

Most customers receive their orders within 1-2 business days after the order is shipped.

How can I track my order?

You can also track your order here.

We’ll send an email with your tracking number when your order has shipped. You can also log in to your account to check the status of your order.

Which shipping carrier do you use?

We ship via UPS to provide you with the fastest and most reliable service available.

Do you ship to Alaska or Hawaii?

Yes, we do! Please allow an extra 1 - 2 business days for delivery.

Do you ship to PO Boxes, oversees military addresses or outside the US?

Sorry, we are unable to ship to P.O. boxes, military addresses or outside the US at this time.

    Returns

    What's your returns policy?

    We'll happily accept packages within 30 days of the sale date and we'll give you a complete refund. All we ask is that the product is not used and not open, is in the same condition you received it, and is in the original packaging. Not sure if you're eligible for a return? Contact us and we'll help! Read our entire policy here.

    How can I place a return?

    Give our friendly customer service team a call at 1-855-855-1666. We'll be happy to provide you with a return shipping label and instructions for returning your product.

    Can I return unopened packages from a case of a product?

    Yes, you may return any product that is unopened and it in the original packaging. Not sure if you're eligible for a return? Contact us and we'll see what we can do!

    Can I return an item that I did not purchase on Care.Club?

    As is the case with most retailers, we are unable to accept returns for products that were not purchased through our store. We buy all our products direct from each manufacturer to ensure that the product is protected under the manufacturer's warranty. In the case that the product has a defect or is damaged, we can claim the warranty. We also want to make sure that our customers are getting the original products so we never purchase items from 3rd party sellers.>

      Orders

      Can I place my order over the phone?

      You can always give our friendly customer service team a call at 855-855-1666 to place your order!

      Our hours of operation are Monday - Friday 9am to 6pm EST.

      If you would like assistance after hours, please leave us a voice mail and member of our team will give you a call back. We try our hardest to respond within 1 hour.

      Can I cancel my order?

      To ensure 1-2 day delivery, we typically have 15 to 30 minutes to update or cancel an order before the label gets printed and the order gets packed.

      • If your order status says "Awaiting Fulfillment", we may be able to cancel your order. Please contact us right away so we can attempt to hold the order.
      • If your order status has a status different from "Awaiting Fulfillment", we are unable to cancel your order. Please contact us to request the package be "Returned to Sender". In our experience, the shipping carrier may still attempt delivery. If this happens, please refuse the package and "Return to Sender". It may be helpful to leave leave a note on your door (or mailbox, lobby) asking the delivery driver to "Refuse/Return to Sender any packages from WWW.CARE.CLUB".

      If you refuse the order, we can issue a full refund without going through the return process. Otherwise, we can always place a return.

      I haven't received my order.

      Track your package here. We'll email you your tracking information once your order ships. You can also log in to you account to check your tracking information.

      You can always contact us for tracking updates on your order!

      It may take up to 24 hours for your tracking information to become available after it ships.

      Items in my order are missing.

      Most likely, the items in your order just haven't been delivered yet as orders may ship in multiple boxes or ship from different locations due to availability.

      Track your package here.

      Please check your tracking emails, log in to you account to check your tracking information, or contact us - we'd be happy to help!

      I was sent the wrong product.

      Please contact us and we'll get the correct product out to you ASAP - even if you opened it!If our company makes a mistake, we'll make every effort to resolve it!

      The product I received was defected or damaged.

      Sometimes products come defective from the manufacturer or they can get damaged during shipping. Please contact us so we can get a new product out to you ASAP - even if you opened it!

      I received an email saying my order was delivered but I never received it.

      Sometimes customers have trouble locating a package. Drivers have been known to leave packages at the front door, garage door, back door, at the front gate, at the lobby, or with a neighbor. If you can't find your package, please contact us and we'll make every effort to resolve the problem!

        Rewards

        What is Care.Club Rewards?

        Care.Club Rewards is our free rewards program helping you save money. Visit our rewards page to learn more.

        How do I sign up for Care.Club Rewards?

        Every Care.Club Customer is automatically enrolled in our rewards program. Get started by creating an account (or logging in)! If you've ordered from us before but never created a password, please reset you password to create one today!

        What are Care Points?

        Care Points are loyalty rewards points every customer earns when they purchase on Care.Club. You can redeem Care Points for rewards such as $5 and $10 store credit and free shipping!

        How can I earn Care Points?

        You can earn Care Points by:

        • Earn 1 Care Point per dollar you spend.
        • Earn 250 Care Points by creating an account (or setting up a password)*
        • Earn 50 Care Points for each product review you write (sent to you via email after your order).
        • Earn 100 Care Points when you like us on Facebook*
        • Earn 150 Care Points when you share us on Facebook*

        *You must be logged into your account

        How do I spend Care Points?

        Redeem your Care Points for rewards by clicking . You must be logged into your customer account to view your Care Points.

        • 250 Care Points = $5 Store Credit
        • 500 Care Points = $10 Store Credit
        • 300 Care Points = Free Shipping ($5.95 Store Credit)

        How do I check my Care Points balance?

        Check your balance. You must be logged into your customer account to view your Care Points.

        How much does it cost to join?

        Our rewards program is completely free. We do it to say 'thank you' to our loyal customers!

        Do Care Points Expire?

        Care Points never expire!

        Is there a limit to how many points I can earn?

        There is no limit! Earn as many Care Points as you please.

        I still need help with rewards. What do I do?

        Visit our rewards page for an instructional video on Care.Club Rewards. You can always give our friendly customer service team a call at 855-855-1666 and we'll walk you through it.

          Website & Payments

          I'm having trouble placing an order.

          You can always give our friendly customer service team a call at 855-855-1666 to place your order!

          Our hours of operation are Monday - Friday 9am to 6pm EST.

          If you would like assistance after hours, please leave us a voice mail and member of our team will give you a call back. We try our hardest to respond within 1 hour.

          How do I reset my password?

          To reset your password, please click here. If you're still having trouble, contact us. We can reset your password or set a new password for you.

          What forms of payment do you accept?

          We accept Visa, MasterCard, American Express, Discover, JCB and all bank Debit Cards.

          Does Care.Club take Medicaid or Medicare?

          At this time, we do not accept insurance, including Medicare or Medicaid. However, we can provide you a receipt to send to your insurance company for reimbursement.

            Privacy & Security

            Are your packages discreet?

            Yes. All of our packages are delivered in plain, discreet cardboard boxes with no logo.

            What is your Privacy Policy?

            We know that you care about how your information is used and shared and we take your privacy seriously. We have therefore designed our services, data collection methodology to keep consumer privacy in mind. See our privacy policy here.

            How do I know your site is safe & secure?

            We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

            Online

            Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify the encryption by looking for a closed lock icon on your web browser, or look for "https" at the beginning of the address of the web page. The lock icon will be located (and look slightly different depending on your browser and version) on the left side of your browser's URL bar.

            Care.Club is a McAfee SECURE certified site, meaning it's been tested and certified to be free of malware, viruses, phishing attacks, and other things that can harm you and your computer.

            Offline

            We protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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